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Frequently Asked Questions

 
         
   

If the answer that you seek is not here, please email us at info@BiggyPix.com, or call us at 408-268-2223, Monday through Friday, 8AM to 5PM PST.


How to order

  1. Send us your Photo or Art/Image file
    Use our website and trusted online file delivery partner YouSendIt.com to upload your photo or image file. If you have a traditional print, print negative or 35mm slide, no problem! Select Request our Mail Kit and we'll send you a special photo mailer at no charge.
  2. We receive, evaluate & reply
    Once we receive your materials, we'll evaluate them, then send you a link to specific sizing and ordering options that work best for your image, eliminating the guess-work for you. If you decide not to order, no problem! Simply let us know and we'll mail back your materials right away.

How do I know if my image has adequate resolution?
Leave that up to us! We have amazing software that allows us to print very large reproductions using digital images with low resolution. Rest assured that we would never print your image unless we were certain that you would love the end-result.

If I upload or mail you a photo, am I obligated to purchase anything?
Absolutely not! We encourage you to upload or mail us your photos so we can first evaluate your materials. This helps us to to ensure that if you do choose to order a BiggyPix product, that you will be absolutely thrilled with the end result!

What is the recommended file size?
We can produce amazing results with a digital photo file that is as small as 2 Megapixels. A 5+ Megapixel file can be made as large as 40x60. Photoshop files, JPGs and .TIF files that are 2 megabytes or larger can also be made quite large. Upload or mail us your materials and let us make a recommendation!

What are the accepted file types?
We accept .jpg, .tif, .gif, .png, .bmp, .psd, .pdf, .eps, .raw, .tga and Nikon NEF

What's included with my PhotoCanvas order?
Your PhotoCanvas order includes: 1) Your image printed on professional matte canvas using archival inks. Stretched to high-quality wooden stretcher bars "Gallery Wrap" style 2) Finished with a black dust cover and stainless steel hanging hardware— ready to hang and display 3) Our money back guarantee— if you don't love your new PhotoCanvas, return it for a full refund.

How long does it take to make my BiggyPix Product?
Our standard delivery time for PhotoCanvas is 14 days from your order date. Our standard delivery time for PhotoPoster is 7 days from your order date. Of course, if you need your product sooner, let us know right away as we're happy to put you on the fast track!

Payment Methods
We accept:
American Express, Visa, Mastercard, PayPal, Check and Cash

   
       
 

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